Frequently Asked Questions about Best Cutouts™️

Ordering & Customizing

How do I order a custom Best BIG Heads™️ cutout product?
To order a custom cutout, choose the 'Make Your Own' option in our products list, upload a high-quality photo, and select your preferred size and quantity.

What type of photos work best for a Best BIG Heads™️ Cutout?
Clear, high-resolution photos work best. Make sure the photo isn't blurry, dark, or taken from too far away. Also, be sure that the face isn't covered by any accessories.

Can I order Best BIG Heads™️ in bulk?
Yes, we offer bulk orders. Please contact us directly for more information on bulk pricing and delivery options. We are super fast with our cutouts. The fastest!

Order Cancellation Policy

At Best BIG Heads™, we begin processing orders immediately to ensure timely delivery. As a result, once an order is shipped, it cannot be canceled. If you request to cancel your order before it has been shipped, please be aware that it is already in production and will be subject to a 50% cancellation fee. We appreciate your understanding and thank you for your business.

Returns & Refunds

What is your return policy?
Due to the personalized nature of our products, we do not accept returns unless the product is damaged or there has been an error on our part. If you experience a problem with your order, please contact us immediately. We are a family business. Please be kind.

Product Care

How should I care for my Best BIG Heads™️ Cutout?
To prolong the life of your cutout, we recommend storing it in a cool, dry place. Avoid exposing it to moisture or direct sunlight for extended periods of time.

Contact Us

How can I get in touch with customer service?
If you have additional questions, you can reach us by email support@bestbigheads.com, or give us a call at 1-855-322-3386. We're here to help!

Product Quality

What are Best BIG Heads™️ Cutouts made from?
Our cutouts are made from high-quality, durable materials. Our cardboard cutouts are made from premium cardboard while our foam cutouts are made from a robust, lightweight foam board. All of our products are printed with top-notch industrial printers for sharp, vivid image quality.

Are Best BIG Heads™️ Cutouts water-resistant?
While our cutouts are durable, they are not water-resistant and should be kept dry. Prolonged exposure to water may cause damage to the cutout.

Can I use Best BIG Heads™️ Cutouts outdoors?
Yes, you can use our BEST Cutouts™️ outdoors at all sorts of fun events and gatherings. We recommend not leaving them outside for extended periods of time, or in inclement weather, as this can damage the cutout.

Design Help

Can you help me design my Best BIG Heads™️ Cutout?
Yes, we have a team of professional designers who can help ensure your cutout looks its best. If you need help editing your photo or choosing the best options for your cutout, please easily choose that option at checkout and our team will contact you after your order is placed.

Corporate & Group Orders

Do you offer discounts for corporate or group orders?
Yes, we do! If you’re ordering in bulk for your company, sports team, school, or other large group, please contact us directly for more information on special pricing.

Privacy

How do you use my photo?
We use your photo only to create your custom Best BIG Heads™️ Cutout. We respect your privacy and do not share or sell your photos. For more details, please refer to our privacy policy.