Best BIG Heads™️ sales terms & refund policy. FAST shipping options

Sales Terms:

At BestBIGHeads.com, we take pride in providing our customers with high-quality and custom-made products that meet their expectations. By placing an order with us, you agree to the following sales terms:
  • All prices are listed in US dollars and are subject to change without notice.
  • Payment must be made in full at the time of purchase.
  • Orders are processed and shipped within one business day of receipt, provided the order is received before 5pm PST.
  • Custom orders may take additional time to process, and we will provide you with an estimated delivery date at the time of your order.
  • We reserve the right to cancel any order if we are unable to fulfill it for any reason. If this occurs, we will provide you with a full refund.

Order Cancellation Policy:

At Best BIG Heads™, we begin processing orders immediately to ensure timely delivery. As a result, once an order is shipped, it cannot be canceled. If you request to cancel your order before it has been shipped, please be aware that it is already in production and will be subject to a 50% cancellation fee. We appreciate your understanding and thank you for your business.

Refund Policy:

At BestBIGHeads.com, we take pride in providing our customers with high-quality and custom-made products that meet their expectations. However, due to the custom nature of our products, we are unable to offer refunds. By placing an order with us, you agree to the following refund policy:
  • All sales are final.
  • We are unable to offer refunds for any reason, including but not limited to customer error, incorrect size or color selection, or dissatisfaction with the product.
  • If there is an issue with your order, we will do everything possible to make it right and ensure that you receive the best possible customer service.
  • If you receive a defective or damaged product, please contact us within 7 days of receipt, and we will work with you to resolve the issue.
  • We reserve the right to determine the appropriate resolution for any issues related to your order, including but not limited to replacement, repair, or store credit.

Shipping:

  • Standard and Economy orders are processed and shipped within 7 days of receipt, provided the order is received before 5pm PST.
  • Economy+, Standard+, Express, and Overnight orders are processed and shipped within one business day of receipt, provided the order is received before 5pm PST. 

If you have any questions or concerns about our sales terms or refund policy, please do not hesitate to contact us. Our team is always available to assist you and ensure that you have a positive experience when shopping with us.

Thank you for choosing BestBIGHeads.com for your custom-made product needs. We appreciate your business and look forward to serving you in the future.
Best regards,

The BestBIGHeads.com Team